Services
IT Architecture and Security Roadmaps
Let me help you build your IT Architecture and Roadmaps. I have significant experience in helping organizations move their organizations from current state to next generation IT solutions and services - including cloud and hybrid cloud.
IT Service Management
Let me help you design an IT Service Management platform and organization built to make your customers and clients satisfied. From Incident Management to Problem Management to Service Request Fulfillment with automation, I can help raise your IT customer survey scores significantly.
IT Leadership and IT Innovation Training
Having completed IT Leadership Training at the Stephen M. Ross School of Business at the University of Michigan and MIT Sloan Management School, I am qualified to help take your IT Leaders to the next level. I have also completed the Innovation Academy at the University of Oxford SAID Business School and I am prepared to help your company launch an Innovation platform much stronger than a suggestion box.
Other Service Strategies
Virtual Desktop
Using Cloud Software and Services like Office 365, users can access systems and applications from any device, anywhere they have an Internet connection, enabling them to be more productive, available and collaborative.
Teams Technologies
Today's work teams need to be able to build a workspace for them to collaborate without submitting an IT request and waiting months for a website. Collaboration tools like chat, file sharing, video conferencing and web meetings must be available and work on desktop and mobile devices.
Internet of Things Network Design
Whether you know it or not, Internet connected devices are in your enterprise. On your shop floor, new machine learning, data collection devices need Internet access from inside your private network. How you design your internal network to keep it secure is critical given today's new connectivity requirements.
Internal Social Media
New workers entering the workforce are attracted to social media applications and love sharing ideas and information with friends and colleagues. Your organization can choose to embrace this by offering internal social media tools designed to enable collaboration, brainstorming and media sharing.
Webcasting and Video Conferencing
Employees looking for information are tired of searching for and reading documents. The YouTube generation is looking for short videos and visual how-to's to help them solve their problem. Today's technologies can enable private video sharing with separate channels - linked to your internal social media platform.
Budget and Cost Allocation Planning
IT is a business. How costs are collected and rebilled to the organization can significantly impact an IT Department's success rate. I've designed both simple and complex cost allocation methods designed to fairly share IT costs based on optimum metrics. Cost chargeback and business value calculations are important components to an IT organization's ability to sell new solutions to the business.